1. Who We Are
CNC Works AI is the brand of CNC Works AI Co., Limited. This policy explains how we handle information collected through cncworksai.com and our project inquiry channels.
For privacy questions or requests, email quote@cncworksai.com. Our business contact details are available on the Company Information page.
2. Information We Collect
- Inquiry information: your name, email address, company, phone or WhatsApp number if provided, requested service, and project message.
- Project correspondence: drawings, models, specifications, and other information you choose to provide during follow-up. The current website inquiry forms do not include a file upload field.
- Submission context: the inquiry form records the submission time and browser time-zone offset.
- Technical information: our hosting and website service providers may process IP addresses, browser and device details, requested URLs, timestamps, and error or security logs when delivering the website.
- Usage information: where analytics tags are enabled, page visits, interactions, and inquiry submission events may be measured.
Please provide only information needed for your project inquiry. Do not include payment card details or sensitive personal information in the message field.
3. How We Use Information
We use inquiry information to respond to you, review project requirements, prepare quotations, communicate about requested work, and maintain related business records. Technical and usage information helps us operate, secure, troubleshoot, and understand use of the website.
Where applicable law requires a legal basis, this processing may relate to steps you request before a contract, performance of a contract, legal obligations, legitimate business interests, or consent, depending on the activity and jurisdiction.
4. Service Providers and Disclosures
Website inquiries are submitted to our inquiry service at api.cncworksai.com. Hosting, inquiry handling, email, customer service, and analytics providers may process information as needed to provide those services. We may also disclose information where required by law or necessary to address security incidents or protect legal rights.
When you contact us through WhatsApp or another external platform, that platform also processes information under its own privacy terms. Following an external link takes you to a service governed by its own policies.
6. Retention and Security
We retain information for the purposes described above, including handling an inquiry, maintaining relevant project and transaction records, resolving disputes, and meeting applicable recordkeeping requirements. The appropriate period depends on the information, our relationship with you, and any applicable obligations. Contact us to request information about a particular record or its deletion.
Security measures cannot eliminate every risk. Please contact us before sending unusually sensitive project information so that an appropriate exchange method can be discussed.
7. International Processing
We operate from Shenzhen, China. Depending on where you are located and which communication or service providers are involved, your information may be processed outside your country, including in China. Applicable privacy protections can differ between countries. Contact us with questions about the handling of your inquiry.
8. Your Requests and Choices
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information; restrict or object to certain processing; or withdraw consent where processing relies on consent. These rights may be subject to conditions and exceptions. You may also have the right to contact a relevant data protection authority.
Send requests to quote@cncworksai.com with the subject “Privacy Request.” Include enough information for us to identify the relevant correspondence. We may need to verify your identity before responding.
9. Updates to This Policy
We may update this policy as our website and services change. The updated date at the top identifies the latest version. New AI quotation or CAM features may require additional information about their data handling when introduced.